We know online shopping can be tricky for fit and sizing. Please bear in mind that shipping goods back and forth generates unnecessary greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoic unnecessary return shipmentsWe have done our best to create a size guide that can help you find the right size – you can find the size- shart on all of our product pages or click here. If you’re in between sizes, do not hesitate to contact us at customerservice@thekarlinas.com

For orders to EU/EEZ & (United States) no duties or taxes will apply. Shipments outside of above mentioned zones may be required to pay additional duties and taxes that you will be responsible for.

Since we process our orders quickly, in most cases it’s not possible to change or update your order. You can however email us at customerservice@thekarlinas.com or try to reach us on chat and we will do our best to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.

We process all order within 2 working days after the order was placed. You’ll receive a shipping confirmation as soon as your order leaves our warehouse. Please note that we only pack orders on working days and that it can take 1-2 business days for your tracking link to update. If you did not receive a shipping confirmation after 2 working days, you can always reach out at customerservice@thekarlinas.com and we’ll be happy to help!

We operate by Swedish calendar and process orders on working days 9:00-16:00 GMT+1 time.

If you have any issues with your order once it has left our warehouse, please contact the courier as they are the best at locating your package. Due to Covid-19, there might be general delays, and shipping can take longer. If you’re in doubt about the status of your parcel, just send us a message with at customerservice@thekarlinas.com and we’ll be happy to help you track down your parcel.  Please include your order number so we can assist you faster.

Due to circumstances surrounding COVID-19, some shipping carriers worldwide are experiencing delays. We kindly ask you to be patient.

For all customers ordering from the UK:

Your shopping experience with us might differ due to Brexit. As we are located in Sweden, you might therefore be charged duties/VAT for your order upon arrival.

Duties and taxes

The duties/taxes will depend on the value of the shipment. The UK has set the following thresholds from goods from the EU:

For orders up to 135 GBP no duties will apply.-for orders over 135 GBP additional suties/taxes may apply. Please not that Karlina’s does not have any control over these fees and cannot advise as to what the costs will be.

Transit time

Also note that, due to additional customs processes, you might experience a slight delay in the delivery of your parcel. At this moment we are unable to predict the exact transit time. 

If you do not wish to receive your package for whatever reason, you can refuse it and it will be automatically returned to us. If you refuse your package, let us know at customerservice@thekarlinas.com so we can update your order as a refund and process your refund once we have received it back at our warehouse.

Please note, that we operate by Swedish calendar and process orders on working days 9:00-16:00 GMT+1 time. Shipping times for regular service within EU/EEZ is 3-5 buisness days, regular service inside Scandinavia 2-4 business days and 5-18 business days for the rest of the world. www.thekarlinas.com accepts no responsibility for delays in customs processes outside the EU. All shipping times are guiding. 

All orders are shipped from Sweden.

No, currently we cannot accommodate orders shipped to the options mentioned above. 

You can register products for a store credit or refund within 14 days after receiving your parcel. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging, including all tags. If you fail to do so, we will not accept your return. 

For refunds, we ask you to cover the return shipping. We will send you a pre-paid return label and deduct the return shipping cost from your refunded amount. Please make sure to ship your return parcel back to us within 7 days after receiving your label as the label may expire after that. The return shipping cost varies depending on your country.

The money will be refunded to the same method you used to pay for that order ( including gift cards ).

For refunds, we ask you to cover the return shipping. We will send you a pre-paid return label and deduct the return shipping cost from your refunded amount. Please make sure to ship your return parcel back to us within 7 days after receiving your label as the label may expire after that. 

The money will be refunded to the same method you used to pay for that order ( including gift cards ).

We understand that you have to try on your garment to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume on them, we cannot accept the return. 

If you received a faulty product, please send an image to customerservice@thekarlinas.com and we will be happy to help you replace the product. 

Unfortunately, this is not possible. Each order number needs to be registered separately in our return system, and returned as separate parcels so our warehouse can identify your order.

You have 14 days to register your return after receiving your order. Once you register your return, you have 7 days after receiving your return label to drop off your return parcel. Depending where you live, it can take up to 21 days for your return parcel to reach us. We process incoming returns on a running basis, and will be in touch with you about your refund or store credit once your return has been processed at our warehouse. Exchanges for store credit will be issued instantly via email. For refunds, it depends on your bank and it may take up to 14 days for the money to be visible on your account.

You can register your return for a store credit, but note that if you register for a refund the money will go back to the original gift card as all refund automatically go back to the original payment method.

World needs more rebels, more free thinkers and wild seekers. We need more creativity and less ordinary. We need more poets, musicians, painters and healers. World needs much more people talking and acting from the bottom of their hearts. 

Want to help us to make the world a better place? Join our family and help to spread the lifestyle that inspires to care. 

Are you active on Instagram, Youtube, or have a blog or podcasts? Great, our planet home needs you right now!Do you have a story, music, art you would like to share with the world? Great, let’s inspire others together!Please share your platform with us or express yourself in any other way, so we can feel you, see you and fall in love with you.

Apply here

No, Karlina’s do not have stock in retail stores. Send us a mail at customerservice@thekarlinas.com and our team will be happy to help you find the right fit.

If you’ve changed your mind and want to exchange what you bought for a different product, you can ask for a store credit when registering your return and send your original purchase back to us. Once we’ve received and processed your return, we will issue you a store credit so you can place a new orer for the product you would like to have instead.

We accept credit cards, including Visa, MasterCard, Apple Pay, Google Pay. If one of these payment methods was declined, email us at customerservice@thekarlinas.com and we will help you figure out what went wrong. 

Only one discount code can be applied per order. 

We accept major credit cards including Visa, Mastercard, Amex, Apple Pay, Google Pay.

Yes, gift cards are a form of payment. You can use a giftcard and discount code in the same order.

Enter gift card code and click Apply, then enter discount code and click Apply again. 

Yes. You can redeem another gift card during checkout. Just enter the code and click Apply, then enter another code and click Apply again.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Yes. If you used a gift card to pay for the purchase, then you can get the refund to the gift card.

If you only refund part of an order that was purchased using a gift card and other methods of payment, then the refund amounts will be applied to each payment method.

We can accept bank transfer as a payment method for orders above 1000 Euros (or equivalent) as well as for orders outside of main shipping zones. Please contact us customerservice@thekarlinas.com for further information or to place an order.

We use a range of GOTS certified cotton. You can read more about it here.

Sustainablility promise.

We recommend washing all your garments on low temperature using a gentle detergent. It’s better for the environment and better for your basics. You can find the exact recommendations on the inside of your garment.

Our garments are made with GOTS-certified organic cotton. It is an independent certificate for our supple chain that includes both ecological and social criteria. To give the best for you and the planet, we care not only about materials but also how and by whom it was made. 

If you have red this far, then most likely you care the same way we do. We truly believe, that future is in our own hands and we all can put a little (or big) effort to make it a beautiful one.  We have joined “1% for the planet” to care a bit more together with you with every purchase you make.  

Our sustainability promise.

We carefully choose most responsible fabric and packaging materials based on the environmental footprint and lifetime durability. That means natural, renewable, recyclable, biodegradable and low impact materials, avoiding synthetic wherever and whenever it’s possible. 

Our sustainability promise.