Shipping & Returns

Thekarlinas.com sends packages in Scandinavia with following couriers:

  • Posti Parcel to Finland.

  • Bring Pickup paket or DHL Parcel Connect to Denmark.

  • Postnord Varubrev or DHL Service Point for Sweden

  • To the rest of the Europe all packages are sent with Deutsche Post, DHL Parcel Connect. DHL Express can be chosen for additional price.

  • To all other destinations in the world , packages are sent with DHL Parcel Connect or DHL Express.

Shipping times for regular service in EU is 3-5 business days, US 5-8 business days and for rest of the world 5-18 business days. www.thekarlinas.com accepts no responsibility for delays in customs processes outside the EU. All shipping times are guiding. International shipping costs vary from continent to continent. The exact cost of shipping is calculated at the checkout stage. The minimum order value applies for free standard shipping. Local customs and duties may apply upon import, except EU/EZZ, US. These not covered by Karlina’s and need to be paid by the customer. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on customerservice@thekarlinas.com

Returns and Refund policy

We offer customers to return purchased products for Store Credit or Refund. We do not offer exchanges for online purchases.

You have 14 days from the date of receipt to request a refund and return your items to us.

Returned goods must be unworn, unwashed, free of stains and odor, in their original packaging and containing all tags, or will otherwise not be accepted.

To return an item you must write an e-mail to customerservice@thekarlinas.com

Shipments do not include a return label, but we will email you a return label after you register your return. 

If you are returning your products, we will deduct a return shipping charge from your refund to cover the cost of return shipping back to Sweden.

Please note that all international returns are at the expense of the customer. Once we receive your return, we will deduct the return shipping charge from your refund.  Please note that you must retain the receipt of the return shipment until the product is received and refund is processed by Karlina’s. All refund orders are processed within 30 days of recieving.

Brexit influence on my purchase if ordering to the UK

For all customers ordering from the UK:

Your shopping experience with us might differ due to Brexit. As we are located in Sweden, you might therefore be charged duties/VAT for your order upon arrival.

Duties and taxes

The duties/taxes will depend on the value of the shipment. The UK has set the following thresholds from goods from the EU:

  • For orders up to 135 GBP no duties will apply.
  • For orders over 135 GBP additional suties/taxes may apply. Please not that Karlina’s does not have any control over these fees and cannot advise as to what the costs will be.

Transit time

Also note that, due to additional customs processes, you might experience a slight delay in the delivery of your parcel. At this moment we are unable to predict the exact transit time.